Croma Return Policy (2026)
Last verified: September 2026 · Plain-English breakdown of Croma's return rules
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📋 Quick Summary
7 days
Replacement window
48 hours
Mobiles/Tablets damage reporting
None
Change of mind returns
Croma enforces a strict replacement-only policy for most items within a 7-day window. There are no refunds for a change of mind. Standard refunds are extremely rare and only happen if your order is cancelled prior to dispatch, an incorrect item is delivered and cannot be replaced, or a replacement unit is out of stock.
⏱️ Return Windows & Types
Croma differentiates strongly between replacements and refunds. The windows are generally tight.
| Category | Window | Type | Notes |
|---|---|---|---|
| Most Electronics | 7 days | Replacement only | — |
| Mobiles & Tablets (damage) | 48 hours | Replacement only | Strict reporting window for damage |
| Change of Mind | 0 days | Non-returnable | — |
🏪 Store vs Online Returns
How you bought the item dictates how you must return or report issues:
Store Pickup / Walk-in
- Mandatory on-counter inspection before leaving the store
- Carry-in defect exception: take portable electronics to nearest store for a diagnostic report
Online Home Delivery
- Inspect external packaging at doorstep
- Cannot be returned at physical stores
- Initiate claims via WhatsApp (+91 9452594525), web/app, or phone (1800-57-27662)
🚫 Non-Returnable Items
The following product categories and conditions will lead to an immediate rejection of any return claim:
- ✕Personal care & grooming (e.g., trimmers)
- ✕Health & baby care products
- ✕Software & digital products
- ✕Digital vouchers & gift cards
- ✕Accessories & consumables (e.g., screen guards, ink)
- ✕Items with physical/accidental damage caused by user
🛠️ Installation Requirements for Large Appliances
For TVs, ACs, Refrigerators, and Washing Machines, the unboxing process is highly regulated:
- ✕ DO NOT OPEN THE BOX yourself
- ✓ A Brand/Croma technician must unbox at your premises
- ✕ Self-unboxing immediately voids transit damage claims
- ✓ Installation must be scheduled within 7 days of delivery
- ✓ If damage is found, the technician writes a Dead On Arrival (DOA) / DOD report
📦 Packaging Requirements
To successfully process a replacement, you must provide:
- ✓Original carton with thermocol/foam intact
- ✓All labels, barcodes, and serial number stickers
- ✓All accessories: remotes, cables, manuals, warranty booklets
- ✓Bundled freebies (if missing, their value is deducted from refund/replacement)
- ✓Original invoice
💰 Refund Timelines & ZipCare
If your claim somehow qualifies for a rare refund, here is the timeline. This section also covers ZipCare extended warranty cancellations.
| Method / Service | Timeline / Details |
|---|---|
| Credit/Debit Cards | 7-10 business days |
| Net Banking | 5-7 business days |
| UPI | 24-48 hours |
| NeuCoins | Refunded to NeuPass, earned coins reversed |
| Promo Codes/Coupons | Forfeited |
| ZipCare Extended Warranty | 30-day cancellation for 100% refund (migrates to replacement automatically) |
❓ Frequently Asked Questions
Can I cancel my Croma order for a full refund?
Yes, but only if you cancel before the order is dispatched. Once dispatched, standard replacement policies take effect.
What happens if I get an incorrect item?
Report it immediately. Croma will replace it with the correct item. A refund is only issued if the correct item is out of stock and unavailable.
How can I contact Croma for a return?
Use their WhatsApp Assist Bot at +91 9452594525, call their hotline at 1800-57-27662, or use the Croma website/app.
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This guide is provided for informational purposes by Reclaim (getreclaim.in) and is not affiliated with or endorsed by Croma. Policies may change without notice. Always verify the return policy with Croma directly. Last verified September 2026.